Quality Policy - FFIM FREIGHT BROKER LLC

At FFIM FREIGHT BROKER LLC, we are dedicated to being the leader in providing excellent freight services that meet recognized standards and exceed our customers' specific requirements. We strive to maintain the highest level of service quality in all aspects of our operations.

Commitment to Quality

We commit to providing a robust framework for establishing quality objectives and ensuring the continuous improvement of our Quality Management System (QMS). Regular management review meetings are conducted to assess and enhance the effectiveness of our quality objectives and policies.

Our quality policy is communicated throughout the organization, and we regularly review it to ensure ongoing compliance and suitability to our business needs and customer expectations.

ISO 9001:2008 Compliance

FFIM FREIGHT BROKER LLC is committed to establishing, documenting, implementing, and maintaining a Quality Management System in full conformance with ISO 9001:2008, the International Standard for quality management.

FAIM Quality Program

We proudly follow the FAIM quality program, audited by Cap. Gemini Ernst & Young, which is recognized as the highest quality assurance standard in the international moving industry.

Customer Trust

A large portion of FFIM FREIGHT BROKER LLC’s business is driven by repeat customers and referrals, reflecting the trust we have earned for delivering quality service. Whether you're an individual, a family, a small business, or a large corporation, we are committed to providing the highest level of professionalism and service.

Adapting to Change

We are dedicated to progressing with the times, ensuring that our services evolve to meet the ever-changing standards of the industry. By keeping up with advancements and customer needs, we continue to offer services that align with the highest expectations.

At FFIM FREIGHT BROKER LLC, quality is at the core of everything we do, and we are committed to delivering the best possible service to our valued clients.